1. How can I check my order status?
   You can log in to our website account and check the latest order status on the “My Orders” page. You can also contact customer service at matthew@voltigear.com and we will assist you.
2. Can I modify or cancel my order?
   Once an order is confirmed, we will process the shipment as quickly as possible. Modifications or cancellations are generally not possible. If you need to cancel, please contact customer service as soon as possible to try to process the process.
3. What if the item I received is damaged or defective?
   Please inspect the item as soon as possible after receipt. If you find any damage or quality issues, please contact us within 30 days with relevant photos and order information. We will assist with a return or exchange.
4. Do I need to pay for return shipping?
   We cover return shipping costs for product quality issues. Return shipping costs for non-quality issues are the customer’s responsibility.
5. What if the item doesn’t fit?
   We recommend that you carefully refer to the product size instructions before placing an order. If you require a return or exchange, please follow our return policy and make a new purchase.
6. How long does shipping take?
   Shipping times vary by region and logistics. Please refer to our shipping policy page for details.
7. How do I request a refund?
   After we confirm that the returned item meets the requirements, we will process a refund within 7 business days and the refund will be credited back to your original payment account.
8. Why didn’t I receive the order confirmation email?
   Please check your spam folder or confirm that the email address you entered is correct. If you still haven’t received it, please contact us for assistance.
9. Can I change the delivery address?
   After the order is confirmed, the address cannot generally be changed. Please ensure that the order information is correct before submitting.
10. Is there any after-sales support?
    We provide comprehensive after-sales service. If you have any questions, please feel free to contact us and we will do our best to resolve them.