PRIVACY POLICY

Voltigear LLC (hereinafter referred to as “we,” “us,” or “the Company”) prioritizes customer privacy and is committed to strictly protecting your personal information in accordance with applicable laws and regulations. This Privacy Policy details how we collect, use, store, protect, and share your information. Please read it carefully.

1. Information Collection
   We may collect your personal information in the following ways:

Information you actively provide: such as your name, email address, contact number, mailing address, and payment information when registering an account;

Automatically Collected Information: When you visit our website, our system may automatically collect your IP address, browser type, access time, pages visited, activity history, and device information;

Cookies and Similar Technologies: We use technologies such as cookies and web beacons to help optimize the website experience and analyze user behavior.

2. Use of Information
   The information we collect is primarily used for the following purposes:

Processing and fulfilling your orders, including product delivery, payment settlement, and after-sales service;

Providing customer support and services, and answering your inquiries and complaints;

Optimizing and improving our website and service features;

Sending you order status notifications, event information, and promotional offers (only with your consent);

Complying with laws, regulations, and law enforcement requirements.

3. Information Storage and Protection
   We strictly implement reasonable technical and administrative measures to protect the security of your personal information, including but not limited to data encryption, firewall protection, access control, and security audits, to prevent data loss, leakage, tampering, or unauthorized access. Your information will only be retained for as long as necessary to achieve the purpose for which it was collected.
4. Information Sharing and Disclosure
   We will not sell, rent, or disclose your personal information to third parties except in the following circumstances:

With your explicit consent;

Sharing necessary information with logistics, payment, and other partners to fulfill order processing;

Disclosure required by laws, regulations, or government authorities;

Protecting the company’s legitimate rights and interests and security.

5. Your Rights
   You have the right to access, correct, or delete your personal information, restrict or object to our processing of your information, and withdraw your consent at any time. You may make such a request by contacting our customer service email, and we will process it within a reasonable timeframe.
6. Protection of Minors
   We do not intentionally collect personal information from minors under the age of 13. If we discover that a minor has provided information, we will promptly take steps to delete the relevant data.
7. Cross-Border Transfers
   Due to business needs, some of your information may be transferred to jurisdictions with different data protection laws. We will implement appropriate safeguards to ensure the security of your information.
8. Privacy Policy Updates
   We may update this Privacy Policy from time to time based on legal and regulatory changes and business adjustments. The latest version will be posted on our website. We encourage you to check back regularly for the latest information.
9. Contact Us
   If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the following means:

Email: matthew@voltigear.com
Tel: +1 3412544430