RETURN TERMS

Voltigear LLC is committed to providing you with high-quality cycling equipment and a superior shopping experience. If you are dissatisfied with your purchase or have other legitimate return requirements, please carefully read the following return policy:

1. Return Terms
   Products must be returned within 30 days of receipt.

Returned items must be in their original, unused, unwashed condition, and fully packaged, with all accessories, instructions, and invoices.

For returns due to product quality issues, we will cover the return shipping costs. For returns not related to product quality, shipping costs are the buyer’s responsibility.

2. Ineligible Returns
   Products that have been used, washed, damaged, or damaged by human factors are not eligible for returns.

Items clearly marked as non-returnable or custom-made.

Orders that have exceeded the return period.

3. Return Process
   Please first contact our customer service at matthew@voltigear.com to explain the reason for your return and obtain a return authorization.

Ship the product back to the designated address as instructed by customer service and retain proof of shipping.

Once the product has been returned and inspected, we will process your refund within 7 business days.

4. Refund Method
   Refunds will be processed using your original payment method.

Refund processing time depends on the payment processing speed of your payment provider and typically arrives within 3-10 business days.

5. Exchange Policy
   If you require an exchange, please return the item according to the return process and place a new order.

Direct exchanges are currently unavailable.

6. Contact Information
   If you have any questions regarding returns, please contact us immediately:
   Email: matthew@voltigear.com
   Phone: +1 3412544430